Privacy policy.

Who we are and what this covers

Structure Roof & Wall Solutions (“Structure,” “we,” “us”) is a commercial roofing contractor at 19511 Wied Rd, Suite A, Spring, Texas 77388. This policy explains what personal information we collect, how we use and share it, and the choices you have.

It applies to our website at structurerws.com, the contact, service request and inspection request forms on it, and Structure Roof Scan, our free roof report tool (together, the “Services”). It also applies when you call, text or email us. It does not cover other companies’ websites we link to; their own privacy policies apply there.

We serve businesses and property owners. Most information we handle is business contact information about people acting for a company or property.

Information we collect

What you give us. When you fill out a form or request a roof report, we collect what you enter. That can include your name, email, phone number, company, role or title, property address, and details about your roof or project. If you call, text or email us, we keep a record of the conversation and anything you send, such as photos.

Consent records. When you submit a form, we record the consent wording shown to you, whether you checked the box, the date and time, the page address, your IP address, and browser details. Where used, this may include a third-party certificate (such as TrustedForm) that documents the submission.

Information collected automatically. Our servers and service providers log technical data when you visit, such as IP address, browser and device type, pages viewed, referring page, and timestamps. We also run a bot check (Cloudflare Turnstile) on our forms to block spam and abuse.

Advertising and attribution data. If you arrive from an ad or a tracked link, we record the campaign tags (UTM parameters) and ad click IDs, and read advertising cookies if present.

Property data. For a roof report, we use the address you provide to pull publicly available satellite and aerial imagery, roof measurements, and elevation data from Google Maps Platform. This describes a building, not you, but we store it with your request.

How we use information

• To answer your request: respond to messages, schedule inspections, prepare estimates and proposals, and perform work.
• To build and deliver your roof report. We use automated tools, including AI models, to analyze imagery and estimate roof size and condition. Reports are estimates, not a substitute for an on-site inspection.
• To follow up about your report, inspection or project, and, with your consent, to contact you about related roofing services (see the next section).
• To measure and improve our advertising, as described under Cookies, analytics and advertising.
• To keep the Services secure, prevent spam and fraud, and fix problems.
• To keep records required by law, honor opt-outs, and protect our legal rights.

We do not use your information to make decisions that produce legal or similarly significant effects about you.

Calls, texts and email

If you check the consent box on a form, you agree that Structure may call and text you at the number you provided, including with automated technology, about your request and related roofing services. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Reply STOP to any text to opt out, or HELP for help. You can also use the unsubscribe link in any marketing email, use our Stop contacting me page, or contact us using the details below. We may still contact you about a job or request that is already in progress.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.

How we share information

We do not sell your personal information. We share it only as follows:

• Service providers that run the Services for us and may use the data only to do that work. These include website and application hosting (Vercel, Cloudflare), email delivery (Resend), mapping and property imagery (Google Maps Platform), AI analysis of roof imagery (Anthropic), and our CRM, scheduling, texting and internal messaging tools.
• Advertising platforms (Meta and Google) for ad measurement, as described in the next section.
• Legal and safety reasons: to comply with law, a court order or other legal process; to enforce our terms; or to protect the rights, property or safety of Structure, our customers or others.
• Business transfers: if Structure is merged, acquired or sells assets, your information may transfer to the new owner, who must honor this policy.
• With your direction: for example, if you ask us to send a report or proposal to a property manager, owner or insurer.

Cookies, analytics and advertising

We use cookies and similar technologies to run the site, understand how it is used, and measure our ads. These may include Google Analytics, the Meta Pixel and Google Ads tags.

When you submit a form, we may send Meta and Google conversion events and your email or phone number in hashed (scrambled) form. They use this to tell us whether our ads worked and to improve ad delivery. They do not receive your information in readable form from us. Their own privacy policies govern how they use it.

You can block or delete cookies in your browser settings, and manage ad preferences in your Google and Meta account settings. Blocking cookies will not stop our forms from working. Our site does not currently respond to browser “Do Not Track” signals. See our Cookie Policy for more detail.

How long we keep information

We keep personal information only as long as we need it for the purposes above. Customer and project records are kept for as long as needed for warranties, accounting and legal obligations. Consent and opt-out records are kept for up to five years so we can prove consent and honor opt-outs. When we no longer need information, we delete it or remove what identifies you.

Security

We use reasonable safeguards, including encrypted connections, access controls, bot protection and limits on who can view records. No system is perfectly secure, so we cannot guarantee the security of information sent to us.

Children

Our Services are for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

Your choices and rights

You can ask us to confirm whether we hold your personal information, give you a copy, correct it, or delete it. You can also opt out of the use of your information for targeted advertising. Texas residents and residents of other states with privacy laws have these rights by law; we extend them to everyone.

To make a request, email us or call using the details below. We may need to verify your identity before acting. We respond within 45 days. If we decline your request, you can appeal by replying to our decision; we will answer the appeal within 60 days. If you disagree with the outcome, you may contact the Texas Attorney General.

Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date. If we make a material change, we will give notice on the site before it takes effect.

Contact us

Structure Roof & Wall Solutions
19511 Wied Rd, Suite A, Spring, TX 77388
Email: accounts@structurerws.com
Phone: (832) 663-5225